Life Cycle of the Inpatient Experience

The well-being and safety of every patient who enters one of our partner hospitals is prioritized. Below is an outline of the experience patients can expect.

Seamless Hospital Admission and Identifying At-Risk Behavior

The first phase is the patient’s hospital admission through the emergency department.

Secondly, the patient has specific risk indicators in EMR and begins to exhibit behavior that puts them at risk for self-harm. Our proactive approach to identifying patients who may be at risk for self-harm is what sets us apart. During this time, a nurse or physician identifies that this patient is an appropriate candidate for virtual monitoring when comparing the behaviors against the evidence-based algorithm.

Personalized Engagement and Unparalleled Patient Care

Third, the VirtuAlly solution is brought in to the patient’s room via mobile cart solution, TV, or wall mounted camera by a member of the on-site clinical team. Once the device is turned on, the Patient Safety Observer (PSO) introduces themselves to the patient as well as any family, visitors, or care team members currently in the room with the patient.

Vigilant Patient Monitoring and Proactive Intervention

Fourth, as the PSO monitors the patient throughout their shift, they observe any behavior that they qualify as at risk. When a patient begins to exhibit an at risk behavior, the PSO uses two-way audio-visual communication to redirect the patient’s behavior. If they are unable to redirect the patient’s behavior, the patient safety observer will escalate the call according to the escalation protocol put into place by the on-site care team as needed.

Celebrating Progress and Graduating to Independence

Last, as the patient’s condition improves and their risk behavior diminishes, the on-site care team along with our command center will check the intervention protocol algorithm and determine if the patient is eligible for discontinuation. If that patient is eligible for discontinuation, it indicates that they have graduated our VirtuAlly solution and are able to safely be on their own.

Flawless Fusion of Patient Care and Technology

From the moment patients enter the emergency department, our unwavering commitment to their safety and well-being sets the stage for their experience.

However, our dedication doesn't stop there. We continuously monitor progress, enabling timely interventions and activating escalation protocols if necessary. As the patient's condition improves, our on-site care team, in collaboration with our command center, evaluates their eligibility for readiness to embrace an independent, healthier life.

Together, we'll redefine what it means to receive exceptional patient care. Contact us to form a partnership or to learn more about our virtual patient monitoring technology.